Allison Boyce’s recent article “10 Things Candidates Hate; 10 Things They Love” provides a great list of do’s and don’ts when interviewing candidates.
I think many of our client’s could do with a reminder… and sometimes I think our office could use a gentle nudge in this direction as well.
A couple of my favorite examples of the things candidates hate and the things they love:
What they Hate: The number-one pet peeve of all candidates is talking to misinformed, condescending, and unoriginal HR generalists or entry-level recruiters who answer all questions with, "Because that's the way we do it here and we cannot do it differently." Or who answer every question with "I don't know."
What they Love: Getting a courtesy telephone call to the effect of, "What we have is no for now, not forever. We value your time and are sorry about the outcome."
What the article boils down to is:
What they Hate: When your company's process, makes it seem as if you couldn’t organize a piss-up in a brewery, you’re going to annoy candidates. When even the most interested candidates encounter a laborious and disorganized process, they are likely to run for the hills.
What they Love: When you treat your candidates with respect, keep them informed, provide timely feedback and appreciate the time they’ve invested in the interview process, you leave even unsuccessful candidates with a better impression of your organization.
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